PRESENTATIONS

Each of the presentations below is a downloadable PDF file.


Symposium 2007

Breakout and Keynote Presentations

Performance Excellence in State Government - Representative Mike Armstrong, Representative Mark Miloscia, and Barb Burgener, Office of the Governor

Using Baldrige for Performance Measurement, Analysis, and Knowledge Management in Education - Dr. Kay Eggleston

Handouts for: Using Baldrige for Performance Measurement, Analysis, and Knowledge Management in Education-Dr. Kay Eggleston

Creating and Sustaining a Culture of High Performance through Baldridge - Dr. Kay Eggleston

Handouts for: Creating and Sustaining a Culture of High Performance through Baldrige - Dr. Kay Eggleston

The Baldrige Mirror - Jan Englert

Care-Based Cost Management- Bringing the "O's" Together

Journey to Excellence - Stephen M. James

Handouts for: Principles of Being Customer Centric - Stephen M. James

Using Baldrige to Leverage Performance Excellence in Education - Brian Flones, Superintendent, Wenatchee School District, K-12
Jon De Jong, Assistant Superintendent of Organizational Development, Wenatchee School District, K-12

Introduction to the WSQA and Baldrige- Dick Zimmerman, Principal, R. Zimmerman and Associates; WSQA Curriculum Chair

Handouts for: Introduction to the WSQA and Baldrige- Dick Zimmerman, Principal, R. Zimmerman and Associates; WSQA Curriculum Chair


WSQA Performance Excellence Symposium 2006


Example Values - Dick Zimmerman
Introduction to Baldrige and WSQA - Dick Zimmerman
Introduction to Baldrige and WSQA Handouts - Dick Zimmerman
Baldrige 2005 Education Recipient - Dr. Kirby Lehman, Baldrige 2005 Manufacturing Recipient - Ann Burns, Sunny Fresh Foods
From Adolescence to Adulthood: the Growth of a Company- Bill Bruders
Creating a Great Place to Work - Susan Ulshafer
Leading Towards Excellence - Judy Morton
Baldrige 2005 Health Care Recipient - Michele Serbenski, Bronson Methodist Hospital
The Journey to Performance Excellence - Dr. Diane Bosworth, Asst. Supt. Jenks School District, 2005 Baldrige Education Recipient

WSQA Performance Excellence Symposium 2005


The Bama Companies - Alan Vanderburg
A Road Less Traveled - Joe Alexander
Quality Journey to Performance Excellence - Christy Stephenson
Quality Journey Handouts
Baldrige-The Pathway to Regulatory Compliance - Celeste Derheimer
Applying for the WSQA - Curt Bisby/Beth Worthington
10 Steps to an Organized Scorecard
Applying for WSQA - Curt Bisby/Beth Worthington
Lessons Learned: Being a State and/or Baldrige Examiner - Erik Metzler, Marianne Klaas, John Van Gorkom
The Pathway to Compliance - Dr. Dennis Carlson
Process Managment - Asbury Lockett

Public Sector Performance Conference Oct. 18, 2004


MOTIVATING WITH MEASURES - LARISA BENSON

CIVIL SERVICE REFORM - SHARON WHITEHEAD AND BILL JOPLIN

ONE PAGE PLANNING AND PERFORMANCE SYSTEM - JOHN VICKLUND

CUT THE FAT: USING "LEAN" TO STREAMLINE SUPPORT PROCESSES - JOHN VICKLUND, LESLIE KENNEDY

STRATEGIC ADVANCEMENT FORUM - STEVEN JEWELL

TRANSFORMING THE DEPARTMENT OF ECOLOGY - LINDA HOFFMAN,

GREG SORLIE, LOREE' RANDALL

USING THE PRICIPLES OF COMPETITIVE CONTRACTING TO DRIVE PERFORMANCE - ANDY KRAMER, ALAN HAIGHT, PATTIE WILLIAMS

DELIVERING ON THE PROMISES YOU MAKE: A CASE STUDY OF GA'S WORK IN INTEGRATED BRANDING - ROB FUKAI

CREATING PERFORMANCE EXPECTATIONS - DICK GROTE

USING QUAD CHARTING TO ENGAGE MANAGERS - JIM FELLOWS, MYKE GABLE

DEVELOPING SUPERVISORS: INSPIRING EXCELLENCE IN ORGANIZATIONAL PERFORMANCE - GAIL SWANSON, PATRICIA DURSTON

CREATING A CULTURE OF EXCELLENCE - STEVE SUSSMAN

PERFORMANCE-BASED CULTURE - MARK ANDREWS

LOOK AROUND YOU: USING 360 TO MANAGE PERFORMANCE! - JASON SCHWEIZER, GREG GURSKE

TRANSFORMING YOUR ORGANIZATION TO BETTER PERFORM TO EXPECTATIONS - BRIAN URSINO

ARE YOUR EMPLOYEES PERFORMING?  HOW DO YOU KNOW? - RICK LYNCH