"I have really enjoyed the experience I've had with WSQA. I've learned a lot about evaluating our application, how to probe and how to work with the company being visited. This is a great program."

 


 

"We had a great team and an effective leader. I learned a lot! The site visit gave me a much better understanding of Baldrige and how I can use it to improve my own organization."

 


 

"Increased experience to look at a system holistically... using objective, non-prescriptive criteria is inspiring and valuable to me."

 


 

"We have reaped tremendous benefits from having internal staff serve as WSQA/ Baldrige examiners. Staff bring back many things to us: a vision of what excellent performance looks like, an understanding of specific methods organizations use to achieve world class results, skills in helping us assess our strengths and improvement opportunities, increased training/education skills, and renewed passion for the pursuit of excellence."

Judy Morton, VP Quality, Integration and Improvement, Swedish Hospital

 

Please note: Beginning Fall 2013, Examiner Training will mirror the MBNQA three-day format. Fees will be adjusted accordingly.

Experience the Power of Baldrige

Being a Washington State Quality Award (Baldrige) Examiner is a fabulous opportunity to receive an in depth understanding of the nationally recognized standard for performance excellence, the Malcolm Baldrige Criteria. It is an experience rich in both breadth and depth of exposure to the elements contained in “world-class” organizations.

Individual Benefits of Becoming a WSQA Examiner

Being a WSQA Examiner provides you with the management and leadership skills and training that provide an understanding of the entire organization, its strengths and opportunities for improvement, so that you are more prepared to apply these principles of excellence in your organization. Examiners gain an understanding of how customer needs and requirements are linked to strategic plan, job design, employee training and development, and to the key organization product and service delivery processes. Many view becoming an Examiner as the equivalent of obtaining a masters degree in performance management. In addition to the learning experience, it is a great resume builder. State and National Quality Award Examiners will receive 1.5 RU credit per year (maximum 4.5) for their "Committee" work by the American Society of Quality. Many Examiners appreciate the opportunity to commit their expertise to helping other organizations improve by providing the organization with valuable feedback. Through this process, Examiners directly commit to the WSQA mission of making Washington State a better place to live, learn, and work through the use of the Baldrige Criteria. Below is just a sample of past examiner testimonials

Employer Benefits of Having WSQA Examiners in your Workforce

An employer gains significant benefit from its employees being WSQA Examiners. Your Examiner employees are taught the skills to better understand how customer needs and requirements are linked to strategic plan, job design, employee training and development, and processes by which the organization delivers it service. Examiners learn how performance excellence attributes can be applied within your organization by recognizing the organization strengths and opportunities for improvement.

"There is no activity that will bring a better understanding of your organization than through being an examiner. Every question you ask in the process, you ask not only about the applicant but about yourself. The value of that insight and understanding has been immeasurable in my quest to continuously improve our organization. "

Mark Rogers, Director, Derivative Airplane Programs, The Boeing Company

"We have had another department director become an examiner and the experience of this examiner has provided a tremendous benefit to the entire organization by providing a vision of what excellent performing organizations are."

Larry Blanchard, Public Works Director, Kent , WA

"Much can be said about becoming involved in the action as opposed to sitting in the bleachers. I personally chose to become an examiner to provide an example to the organization and to demonstrate my commitment to the WSQA journey. The results were so much more – the results are so much more – the results will be so much more."

John Lee, Director, Washington State Department of Veterans Affairs

"As a recipient of this year's prestigious Governor's Award for Leadership in Management, I know it is all about results. I do believe investing to become a WSQA examiner and senior examiner has helped me achieve great results while driving for sustainable performance long term."

Dariush Khaleghi, Chief, HR, IT, Strategic Planning, Performance, Washington State Department of Veterans Affairs

Time Commitment

There are various Examiner certification levels available with the time commitment varying from 44 to 200 hours over the course of a year. While the time commitment is significant, the rewards far outweigh the work.

Washington State Quality Award Program
Administrative Office
P.O. Box 5941
Kent, WA 98064-5941

Telephone: (253) 277-1142
E-mail: wsqa@wsqa.net

deborahameen@gmail.com

Examiner Levels

 

Examiner Certification Level Training Required Examination Process Commitment
Level 1:
Entry Examiner

Introduction to Performance

Excellence OR Executive Overview Workshop 

+ New Examiner Training

Stage 1 & Stage 2 of Lite (Assessment) Application review, assigned Feedback report responsibilities and process improvement input
Level 2:
Examiner

Introduction to Performance

Excellence OR Executive Overview Workshop 

+ New Examiner Training

Stage 1 & Stage 2 of Full Examination Application review, assigned Feedback report responsibilities and process improvement input
Level 3:
Senior Examiner
Level 1 or 2 training + Site Visit Preparation Training Stage 1, Stage 2 & Stage 3 of Full Examination Application review,
Level 4:
Senior Lead Examiner
Level 2 training + Senior Examiner Training Stage 1, Stage 2 & Stage 3 of Full Examination Application review, Performed duties of Lead Examiner (as requested), assigned Feedback report responsibilities and process improvement input