SURVEY TOOLS
The National Council for Performance Excellence (NCPE) is an internationally recognized organization established to provide organizations with tools to measure organizational performance management systems and to implement continuous improvement initiatives according to the Malcolm Baldrige Criteria for Performance Excellence.
The self-assessment survey measures performance on a wide range of key organizational performance indicators and helps to evaluate key processes, systems and results. By obtaining input from a cross section of functions, locations, and levels throughout an organization, a performance profile can be developed, which not only identifies organizational strengths and pinpoints vital opportunities for improvement, but deployment gaps as well.
Organizational Assessment Survey
- The Organizational Assessment Survey guides you through the 7 categories, addressing each item of the Malcolm Baldrige Criteria for Performance Excellence
- The survey consists of 49 questions and takes approximately 1-2 hours to complete
- Choose from two survey versions: Baldrige Explorer and Baldrige Express
- Available in paper or online web-based
- Criteria available in Business, Education, and Health Care
Baldrige Explorer is a comprehensive self-assessment survey based on a Likert scale with behavioral anchors for a more accurate scoring and reporting process. The Explorer survey is preferred by organizations who have experience in the Baldrige process.
Baldrige Express is an easy-to-read self-assessment survey based on a Likert maturity scale. The Express gives all
employees an opportunity to get involved in the survey process. The Express survey is recommended for organizations
beginning in the Baldrige process.
Organizational Assessment Survey Benefits
- Cost effective compared to alternative approaches
- A fast approach to organizational self-assessment
- Engage employees at all levels
- Easy to follow Likert scale survey
- Behavioral anchors for consistency of ratings (Explorer version)
- Introduce management framework
- Utilize the Criteria as a high performance diagnostic instrument
Receive Valuable Feedback
The Performance Indicator Feedback Report provided upon completion of the Organizational Assessment Survey provides reliable, accurate data in an easy to understand format. The report is a detailed analytical tool used by organizations for planning and identification of the vital few areas in need of improvement.
The National Baldrige scoring system is used in all calculations to give organizations a realistic snapshot of their status
according to the Criteria. The Performance Indicator Feedback Report has been effectively used as an analytical tool by
examiners assessing organizations that are applying for internal, state level, and National Baldrige awards.
Performance Indicator Feedback Report Benefits
- Accurate scoring according to the National Baldrige Award scoring guidelines
- Identification of the organizational strengths as well as the vital few areas in need of improvement
- Identification of information deployment gaps within your organization
- Survey data can be used to compare and benchmark organizational performance
To view our online assessment fees scale, please visit this link
For more information, contact the Washington State Quality Award, 360-697-2444, wsqa@wsqa.net or visit the NCPE website to view an eSurvey demo at www.PerformanceExcellence.com.
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