WORKSHOP DESCRIPTIONS
Introduction to Performance Excellence 1 Day
Executive Overview - 1/2 Day
Baldrige Case Study - 2 Days
Preparing and Applying for the WSQA - 1 Day
ALL WORKSHOPS ARE AVAILABLE
FOR ON-SITE OFFERINGS
Introduction to Performance Excellence - 1 Day
This workshop presents an overview of the Malcolm Baldrige/Washington
State Quality Award system and criteria. Become familiar with the criteria
purpose, uses, and content. Also, gain a greater understanding of Baldrige
core values, concepts, and framework. This workshop is designed for
people who have had no previous training about the criteria or who need
a quick refresher course. In addition to the general version of the
criteria that uses non-specific examples, industry-related versions
of the criteria also are offered for public sector organizations, health
care, and educational institutions.
Executive Overview - 1/2 Day
(Note: These workshops are available for public sector employees only where noted in schedule.) This workshop presents an overview of the Malcolm Baldrige/Washington State Quality Award system and criteria. Our goal is for all participants to gain a greater understanding of Baldrige core values, concepts, criteria and framework. When relevant, organizations will also gain a basic understanding of how to use this knowledge to meet the requirements of HB1970.
Baldrige Case Study - 2 Days
(Prerequisite: Introduction to Performance Excellence, Executive Overview,
or prior Baldrige experience) The Washington State Quality Award Program has created a special version
of our standard examiners' training course. This workshop provides an
in-depth review of the criteria for performance excellence, including
analyzing a case study that simulates an award application. Participants
learn how to apply the scoring guidelines, conduct consensus reviews,
and prepare written comments. This workshop is designed as a follow-up
to the "Introduction to Performance Excellence" course.
This course is based on a case study. Participants are expected to read
the case study prior to coming to the class. Typically it will take
4 to 6 hours to complete the reading assignment.
Preparing and Applying for the WSQA - 1 Day
(Prerequisite: Introduction to Performance Excellence, Executive Overview, or prior Baldrige experience) The Washington State Quality Award
criteria are a proven approach to improving customer satisfaction and
the effectiveness and efficiency of organizations. This workshop is designed
to assist organization that desire to complete an award application. You
will receive tips, tools, techniques, samples, and a start to finish processes
that will lead to a completed application. At the completion of this workshop
you will have a step-by-step method for mobilizing your organization to
1) fully address the criteria requirements, and 2) prepare an award application.
View workshops currently scheduled
View registration fees and policies for above workshops
Turning Feedback into Action - 1/2 Day
(Note: This workshop is exclusively designed as an onsite workshop for organizations participating in the WSQA organization assessment survey or in receipt of a WSQA (or other Baldrige-based ) feedback report.) This workshop uses a facilitated process, incorporating key improvement tools that lead to the determination of prioritized actionable issues and draft action plans based upon the findings and comments identified in the assessment survey or feedback report.
| Fees | |
| Registration | For more information or to register, please call (360) 697-2444. |
| Cancellation Policy | All cancellations must be received two weeks prior to the event to receive a refund. |
| Payment Policy | Payment must be received within 15 days following the workshop. After 30 days, a charge of $25/month will be assessed. |
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